Will COVID-19 affect my order?
Please check Printful’s official page here: www.printful.com/covid-19. There may be delays in fulfillment and shipping and shipping is not available to some countries.
Do you run this shop?
We run the website and manage what goes on the shop. Orders are made and shipped by Printful.
Does Printful ship worldwide?
Printful services most areas of the world but doesn’t ship to: Cuba, Iran, Crimea, Syria, and North Korea. Please check Printful’s site for their shipping services provided.
I placed an order but don’t have tracking info.
After you place your order it will take 3-7 days for fulfillment. Once your product is printed, it can take up to 48 hours to receive your tracking info. This will come as an email from the Printful team. For more info, please refer to Printful’s FAQ’s.
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days
(UPDATE: Delay’s may be possible due to COVID-19. Some orders may take more than 7 days to fulfill and ship out.)
Where will my order ship from?
Printful works with an on-demand order fulfillment company with facilities worldwide. They normally ship from whichever location will be the fastest based on location and stock availability.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please do the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbor’s doorstep in case the courier left the package with them.
Pro tip: If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at fishbearstudios@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
My order never arrived:
If your order did not arrive within the estimated delivery time, there may have been an issue with your shipping address. If this is the case, your order will have been returned to the Printful warehouse. Please contact fishbearstudios@gmail.com with your updated shipping address.
How are your products made?
Printful is a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Please refer to Printful’s customer service ( https://www.printful.com/contacts ) for support on products fulfilled through Printful.
We do offer inhouse products when available. Such as our stickers that are made through StickerNinja.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email us at fishbearstudios@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. Email us at fishbearstudios@gmail.com within 7 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you as soon as possible.
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order from our inhouse products, please let us know by contacting us at fishbearstudios@gmail.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items from inhouse products. If any of these apply, please contact us at fishbearstudios@gmail.com with photos of wrong/damaged items and we’ll sort that out for you. If order is through Printful, please refer to Printful’s customer service.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at fishbearstudios@gmail.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Why don't canvases or framed posters ship to Australia?
In order to protect its ecosystem from invasive foreign species, Australia has strict laws for what can be imported into the country. Wood products are especially regulated as they can contain timber borers, insect pests, bark, and other potential biohazards. You can learn more from Printful here.
The regulations and treatment processes for importing wooden products into Australia are incredibly difficult to maintain, so for that reason we don't ship canvases or framed posters there.